I worked hard last year to make sure that I had enough money to buy nice gifts for my family for the holidays. I researched purchases, earned some Amazon giftcards through swagbucks (you can see here how to get a free tv like I did from swagbucks) and saved a little cash each month so that I would not have to worry about how to pay for gifts. All of this planning paid off! I got some really great deals! One of the deals I was most excited about were some Beyblades that I bought for Ben and my nephew.
They were super cool! They lit up! They spun! The packaging said “Let it Rip!” I kept thinking how neat they were that they lit up when you pulled the strip and how cool they would look when they were spinning in battle! I knew the boys would be thrilled!
Christmas day went off without a hitch. Sure enough, the boys were excited about the super cool, new Beyblades! “Wow! They light up! Yeah!” They had so much stuff to play with that they didn’t actually open the Beyblades until that evening. My sister called and asked if we had opened the Beyblades yet. Nope. Not yet. She said that they didn’t work. What?!?!?!?!? I tried them in the store ! They light up great! They spin great! She said “Yeah but they are just flashlights.” WHAT?!?!?!?!?!?
Sure enough I tried Ben’s Beyblade and all it did was spin and light up. Nowhere on the packaging that it came with (it has since been changed) did it say that it wasn’t a “real” Beyblade. It was only a flashlight. How disappointing. I immediately emailed the LARGE toy company that owns the Beyblade name. They sent me a response that they don’t manufacture ALL the Beyblade items and they couldn’t help me.
I emailed them back again saying (name of LARGE toy companies deleted where ***** are):
“So, although ***** is all over the Beyblade name, and I bought a Beyblade branded product, there is nothing you can do for me as a consumer? How is that possible? That is insulting. I have never even heard of ***** ****** ********** and they certainly aren’t mentioned on the Beyblade website (where it says ****** everywhere). I am beyond irritated. This is NOT right! I would think that a toy company that manufactures the Beyblade items would want their customers to be satisfied? How can I get a resolution to this issue? There must be something you can do. It is hard for me to accept that a company as large as ******, who makes the Beyblades items for children, just doesn’t care that they disappointed children on Christmas day and that they are not interested in correcting the issue? Seriously? ESPECIALLY since the EXACT ITEM that I purchased was listed as a selection under Beyblades on the subject of the email I previously sent you (you know, where I am supposed to select the product I am emailing about. WHY would the EXACT ITEM be listed there if you don’t provide customer support for it?) There must be something you can do to make this right. Please let someone else review my complaint and come up with an alternative solution because your previous response is unsatisfactory. Thank you in advance for your help with this matter.”
Long story short, they apologized and sent us two REAL replacement Beyblades. Don’t take NO for an answer. Be polite but state your case. You have the right to complain if you aren’t satisfied with an product or service you have purchased.
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